Payment & Shipping



Payment Options

1. General means of payment is prepayment by bank transfer.
2. In exceptional cases and only after a separate written agreement, another payment method can be agreed with Rolf & Ute Steiner GbR. So e.g. PayPal, direct debit or credit card.

Shipping Information and Shipping Fees

1. Rolf Steiner & Ute Steiner GbR offers the buyer a flat rate shipping fee per order.
2. The shipping is at our risk. We reserve the right to insure the shipping.
3. For cash on delivery (as of 01.07.2021) there is an additional fee of currently 5.50 EUR with Hermes and 6,90 EUR with DP, which the deliverer charges on site.
4. Cash on delivery can only be made within Germany.
5. Customs charges may apply when shipping to Switzerland. These depend on the price and weight of the goods. Please contact us before buying one or more items and tell us the approximate purchase amount.
6. Due to country-specific regulations, consumers for some EU countries can only choose pickup as a shipping method or specify a delivery address in Germany. We will be happy to answer any further questions you may have on phone at any time.
7. If a shipment does not arrive, please let us know so that we can start a research.
8. Delivery takes place after receipt of payment.
9. The shipping costs appear in the overview of the order information, in the proforma invoice and in the order confirmation after you have decided whether you would like a normal delivery or cash on delivery.

Flat rate shipping fee per order:

Shipping fee within Germany:
Standard Shipping           5,95 EUR 
Standard Shipping from 59,00 EUR shipping free

Shipping fee to certain countries in the European Union:
Standard Shipping             8,90 EUR 
Standard Shipping from 100,00 EUR shipping free

Shipping fee to Switzerland:
Standard Shipping           30,00 EUR

Prices 

1. The prices stated on the product pages include the currently valid German VAT and other price components and are shown separately on the invoice.
2. Deliveries to countries other than Germany may incur additional taxes, duties and / or costs that are not included in the prices listed. The customer or buyer must bear this. Please contact us before buying one or more items and tell us the approximate purchase amount to inform you about any customs duties, taxes, etc.